TSA TWIC card issued within two weeks

by Tim Flanagan on July 2, 2009

TimsTWIC I picked up my TSA Transportation Worker Identification Credential yesterday, capsule just two weeks after completing the enrollment procedure. Quick and painless.

Parting words of advice from the staff at the TWIC Enrollment Center: “Don’t poke any holes in it, lose it, or forget your PIN number.” Um…OK, I think I got it.

{ 21 comments… read them below or add one }

1 david e. burrow July 16, 2009 at 6:15 am

I have been waiting for my TWIC card for five months. Since I was born on a U.S. Naval Base in Japan, I was told to send a copy of my orginal birth certificate, which I have done, and still no response. This is , why, I can’t go back to work, after 25 years. I was born an American citizen for 53 years now. I can,t seem to get any info from TSA, or any other office. Nobody seems to know what the next person does in this process. Any advice?

2 Mike Goff July 24, 2009 at 5:44 am

David,
After applying for my twic, I finally got a reply after about 4 months. They were denying me because they couldn’t figure out my immigration status. I was born in Germany on an army base. Now even though I had served in the military, worked on nukes, the pentagon, secret service building, air bases and have had extensive background checks by the FBI to get on some of these jobs, they (twic) couldn’t figure out my status. I sent copies of my birth certificate and the State Departments Office of Foreign Services copy of their birth certificate for me. Almost another three months later and still no reply. I finally contacted my Senators office (Tom Carper) who sits on a sub committee for homeland security. Within a few weeks I recieved a reply from TSA that with the latest information they recieved that I “may exercise the privileges of holding a TWIC card”. I suggest that you complain to your senators and congressman. Ask them why a company that builds planes for the government is doing maritime security checks anyway? In fact why not find the email and physical address for all the senators and congressmen and ask all of them why about six thousand out of ten thousand denials are errors by the people doing the threat assessments. Ok Im starting to get on a soapbox, sorry. Contact your senators and congressmen and ask them to help you, thats what they were elected to do.

3 `Robert Haley August 3, 2009 at 7:26 am

I’ve been waiting for a twic going on a year now, did everything which was required of me and still no twic. I’ve seen back logs before, this is more like an extended vacation. Of course nobody can tell you anything, and there is no way to directly contact anyone directly with TWIC. I’m losing thousands of dollars because I can’t enter into a refinery without one, what is a man to do????

4 Nate Snider October 20, 2009 at 12:27 pm

I have been waiting for my twic for 6 months and I to am losing thousands of dollars not being able to enter a refinary! They say call the twic help desk, what help is that all they say is” you will be notified by twic”. Really.

5 Grady October 25, 2009 at 5:24 pm

I finally got my card and it was not easy to get. I did not get it threw the natural process it would have been still waiting to be approved. I did research and called every phone number related to the twic card. I came across 1 man who actually made something happen. Got my card in three days after talking to him. I have his number and I will share it to those who search for answers just e-mail me and ill send it to you…….godzillaballin@gmail.Com

6 Michael November 16, 2009 at 10:13 am

It’s been 8 months I still haven’t received my TWIC card. I’ve called the help desk and sent emails numerous of times. Still the same answer; TSA will contact you. I haven’t even received a letter from TSA indicating what I need to submit to them.
This has been a really impatient wait.

7 A non Mouse November 24, 2009 at 12:42 pm

Anyone still waiting on a letter, I suggest calling the help desk at 866-DHS-TWIC and asking what the address is for the PO BOX to send the letter to and our Applicant ID. Take that information, put it in a letter and include a copy of your License, Birth Certificate, Social Security, **Alien registration card, and a **Passport (**if you have them) and send them to this address.

This is so far what I have seen that gets results. Do not forget to include your return address.

8 Rachel December 10, 2009 at 1:02 pm

I have been waiting for my TWIC card for 6 months. I have no issues- lived in the same place all my life and have always been a US Citizen. I have been told that my card and all of my information has been lost in the mail since September 12, 2009 and they cannot track it. Nobody has called me back. PLEASE let me know if you can help! I have made numerous calls and at no avial…

9 Harry December 12, 2009 at 12:53 pm

i have received a letter where you can mail:
Trasportation Security Administration
TSA TWIC Processsing centre
p.o.box 8118
Fredericksburg,va 22404-8118
i hope you can send your request to this address and it may be help you.

10 Oscar March 25, 2010 at 11:43 am

i have been waiting for my TWIC card for 1yr 4mnts call all the numbers to ask whats going on like always need to wait thats all they say all the time i call . i have no issues never been arrested nothing like that i dont no what to do they say that i that i have to get a call or a latter again what do i do

11 kermit heim March 29, 2010 at 4:56 pm

I really want and need a twic card so i can join a workable envirment .

12 Bryan April 5, 2010 at 8:34 am

I was told at the enrollment office that I should recieve my card in about two weeks from the day I filled out the application.This is all hinged on me starting a new job.I can not start intill I get the card in hand.It has now been 5 weeks and have not heard anything.Twic Helpdesk is totally worthless.

13 bobby May 4, 2010 at 2:46 pm

datGurl!My Last Day on the Plantation.

::THE pain in the ass::
Well folks, I am released from Purgatory. Jan 22nd was my last day at my job. They moved the project to Fredericksburg VA, where TSA is based. This was due to some internal bullshyt, but is ok with me.

This job was miserable and depressin’. This was a call center that took calls for TSA for the TWIC card. This is a card that someone between TSA and Dept of Homeland Security, (and implemented by Lockheed Martin) sat up one day and decided to mandate that all “transportation workers” (and that list is growing on the daily!) are required to have this ‘credential’ basically as a condition of their employment.

At cost of $132.50.

TSA urged these people to apply for this card with a deadline of April 15, 2009. ( The mandate was prototyped in 2007) Of course that day has come and gone, and people are still applying and waitin’ for cards to date. Some of the enrollment centers required folks to drive across state lines to apply, and you had to return there to pick up the card, since they will not mail them out…

They told these people who once they applied they would have their cards within 6-8 weeks. If they had to file a ‘appeal or waiver’, which means that they have found something in their background questionable, that would be decided within 25 days (that statement has since been taken off the TSA site, since it surely is untrue). Well the person (Trusted Worker, they are called) can expect to wait on, the average I’ve seen, 8-9 months; there are people who applied for this card in 2007, and still do not have a card. What this means is that these people cannot go to work and feed their families during this time.

This card was also made mandatory for Merchant Mariners. This means they had to apply for another card to carry to work, or not work at all. Since they and HME have a ‘comparable background check’ they were charged $105.25 and MIGHT get their cards sooner. Not always the case.

Thats where it got depressing. We took the calls from people who had not heard anything about their card status in over a year, and having lost their jobs, are now losin’ their cars, homes, and in one guy’s case, his whole family because he could not support them. His wife left him and took the kids….all over this dayumm card. If in their frustration they wanted to speak with a supervisor, we were to tell them that the supervisor will give the same infor to try to deter them from asking for the sup. If they persisted we took down “call back” info; they rarely (never) got that call back…

TSA is makin’ mistakes as well. The Agents in the enrollment centers (from temp agencies with little/no training) are losing information, misspelling TW’s names, and mis-filing applications. The fingerprint thingy failed in alot of centers, and that caused delays. All this costs the TW eons of time, because they either have to wait for them to ‘locate the enrollment’ or re-apply all together. Another 6 months waiting and out of work…

We ‘escalate’ the tickets and TSA does not even touch them for 3-4 months. The card status online (when the site is not 404!) has not been updated almost since the day the TW applied. There was one while that someone from TSA (not sayin their name) was closing the tickets and saying they were duplicates and to search for them by Application ID. Well since you closed the ticket why not include the actual ticket number instead of adding more drama to the rep by asking them to search for something that could have been included on a system that doesn’t work? This all before she re-opened them days/weeks later, with a note, apologizing that this was done in error. These workers don’t have time for errors.

I took a call one day from a guy in Idaho, who’d never been anywhere in his life but there, yet TSA told him he needed to explain his birth in Algiers! This means he had to file the fatal “appeal and waiver”, which had taken at the time of the call, already 10 months with no answer. All because someone made a mistake.

The Appeal & Waiver process is deeply flawed. Not only do they take inordinate amounts of time to ‘depose’ these requests, they are wrongly assessin’ folks; people are getting the Initial Determination letter, and are not aliens and do not have criminal records. If you don’t answer the letter in 60 days (but they can take a year!) they will close your case “without action”-which means you have to WRITE A LETTER to TSA and ‘request they re-open your case! WTF? They are also closing cases before the TW even gets the letter, before the 60 days have passed, and by mistake since some of the people HAVE NOT RECEIVED a letter in the first place!

NELP (National Employment Law Project) released a study last June, that 10,000+ workers had lost their job by the time that study was created…all due to this dayumm card and the missteps of TSA and Lockheed Martin. And these people are impactin’ the UI numbers as well but for a different reason. Not because there IS no work and they’re not able and ready, but because they CAN’T take the job…because of this card. These numbers are blamed on Obama too, tho its the fault of the aforementioned entities..

They have no recourse, since they are being told they cannot bring any action against The Government.

Meanwhile we are locked down to a 4.50 min handle time, while we searched for the ticket number (90% of the callers didn’t have it!) stated and spelled back everything on the ticket, searched for the App ID (that 90% didn’t have!) BEFORE we handled the callers issue, and raked over the coals for misspelled words or grammar , (yet Lockheed Martin couldn’t spell a lick, and thats all the way up to the top guy!), or missin’ that impossible handle time workin on an application that spent more time hangin’ on the screen frozen or with CGI errors than anything else… They have no idea how to run a call center. At all.

I would have to come home and ‘de-program’ and get my head together. I’ve been in Customer Service for a long time. This was not Customer Service as I knew it; a manager there told me once that we ARE NOT customer service; we are the ‘Help Desk’-all we are to do is tell them the (flawed and incorrect) information we see on then screen and get them off the phone. I’m guessin’ that was due to Lockheed payin them by ticket we produced on each call. Help my ass; I’m not used to that.

I hated even goin’ there every day, my attitude and energy sank the closer I got to the building every mornin’ . I was losin’ sleep and havin’ frequent headaches. I took a 30-day leave back in August, just due to the stress…

They offered us positions in other departments. I turned that down and took the attractive severance pkg, and my investments in the company. We will also get UI since we are statused as ‘laid off.’ I’m runnin off to Cali for some down time. I will spend some time just ‘breathing’ and gettin’ my emotions in order. It’s hard to listen to these stories these people had without emotin’ with them.

You had to be made of stone…

I just hope someone gets this shyt together.

14 bobby May 4, 2010 at 2:52 pm

hey people yall need to call yall senator in whateva state you live in and get assistance from them, that seems to be the only other chance of getting your issue with tsa straight. i applied 6 weeks ago and have heard nothing at all and when i call i get told that it has been esculated. when i spoke with someone in david vitters office(louisiana) he faxed me a form to fill out and send back to him, the form gives them the rite to get info from tsa about your status or twic card. i am pissed cause i have a great job waiting on me and cant start until i get this card……SOMETHING NEEDS TO BE DONE ABOUT THIS,THEY TREAT US LIKE WE R A BURDEN TO THEM WHEN WE R ONLY TRYING TO GO TO WORK TO SUPPORT OUR FAMILYS!

15 franco May 11, 2010 at 11:59 am

I HAVE BEEN WAITING FOR A RESPONSE REGARDING MY TWIC CARD FOR 11 MONTHS AND NOTHING YET!!THE HELP DESK IS WORTHLESS THEY SHOULDNT EVEN HAVE IT THEY DONT GIVE ANSWERS THEY ARE JUST RIDICUOLOUS!!!!

16 Wayne May 26, 2010 at 8:12 pm

I have been waiting for my twic card now for over a year. You people who love Obama and voted for the idiot should get in touch with him and have him explain to everyone why we can’t get any work because we can’t get a stupid card. He talks about putting people back to work but he can’t even fix his sorry problems in his own back yard. He is over homeland security and hired the ones that are in charge of it but in the same process he wants everyone to go back to work. Write his sorry ass and see if he can do something for you. And by the way how is everyone’s hopey change doing ?

17 Alejandro Ventura August 10, 2010 at 6:26 am

I am Alejandro and I applied for my twic card on the 16th of July of this year because I have applied for a job in New Iberia, LA and it is required that you have your twic card before you go offshore and I am scare that may loose my slot with the company because of the delay of the twic can you please help. thank you very much.

18 GU August 11, 2010 at 4:36 am

It’s obvious the government and Lockheed Martin does not have the infrastructure or the man power to process the applications. I have been waiting 3 months for my TWIC card (US citizen born and raised in US). Jobs that require the TWIC card now have passed me up, losing thousands and thousands of dollars. They really should test the system & procedures before implementing a federal law. It’s a joke.

19 mike August 16, 2010 at 1:26 pm

i applied for mine back in early june the 11th and still nothing twic help desk says the infamous “its been escalated” cmon man i dont wanna hear that i havent got a letter yet so whats up i gota son comin in 4 weeks shit is a total joke nobody at the help desk can help they say call in a week what? lol are u serious im laughing because im so fucking mad if anybody has any info that can help me would greatly be apreciated!

20 Andrew August 23, 2010 at 4:12 pm

My application went thru the 28th of June, and now almost 2 months later have yet to receieve any notification and calling the help desk is worthless. I have my hazmat endorsement but at the enroll ment center they said i was not eligible to pay the reduce fee so i had to pay the full 132.50, this is getting ridiculous now

21 christopher smith September 27, 2010 at 7:10 am

I applied for my twic but had to do the waiver. Ultimately I was denied but the reason for the denial wasn’t a denial criteria. I reapplied because the letter of denial said I could.
What can I do so this doesn’t happed again?

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